Frequently Asked Questions
What makes this different from an app-based ride?
A black car is dispatched, not hailed — you get a specific chauffeur and vehicle assigned to your trip in advance, not the nearest available driver.
Do you offer corporate accounts?
Yes, contact us to set up a recurring corporate account with consistent billing and preferred vehicles.
What vehicle classes are available?
Economy through first-class sedans, and luxury through premium SUVs — see our fleet page for full details.
How is a black car airport pickup different from a taxi?
Your specific chauffeur and vehicle are assigned in advance, with flight tracking, rather than waiting in a taxi line.
Do you track flights?
Yes, every airport pickup includes flight tracking so your chauffeur adjusts for early or late arrivals at no extra charge within reasonable limits.
Can I set up a recurring booking?
Yes, contact us to set up a recurring schedule for regular commutes or routines.
Do you charge a cancellation fee?
See our policies page for cancellation details.
What is code FIRST10?
New customers get 10% off their first ride. One use per customer, cannot be combined with other offers, doesn't apply to gratuity.
What's included in the stretch limousine rate?
$199 per hour, 4-hour minimum (from $796), including the vehicle and chauffeur for your booked window.
Do you charge extra for tolls?
Tolls and airport fees are included in your confirmed upfront quote. No surprise charges at drop-off.
Is smoking allowed in the vehicles?
No, our vehicles are non-smoking.
Can I cancel or change my booking?
See our policies page for cancellation details.